Comments on: Exabytes : Scheduled Helpdesk Migration

By: sy

sy — Mon, 23 Nov 2009 06:12:18 +0000

augusto : @sy But is the new Support System of exabytes proprietary or can you share with us which is the one exabytes is using now? I would like to use the same than them or otherwise Kayako.

We are using smarter track.

By: augusto

augusto — Sun, 22 Nov 2009 20:24:23 +0000

@sy But is the new Support System of exabytes proprietary or can you share with us which is the one exabytes is using now? I would like to use the same than them or otherwise Kayako.

By: sy

sy — Wed, 05 Aug 2009 06:06:37 +0000

kiatlc : I am looking for a Helpdesk software myself. What are the comparative benefits of new ticket system compared to Kayako?

Hi, here are a few here: -Detail reporting about the performance of the entire company helpdesk. Previously Kayako won't be able to generate any details reporting about each department performance, including staff -Quality Control - we can setup rules to monitor staff's reply -Follow up cases - Easier for specific employee to follow up on the issues/cases.

By: sy

sy — Wed, 05 Aug 2009 04:25:43 +0000

Kent :
having issue login as following:-
ERROR: You do not have enough permissions to access this page. Please login by entering your Email and Password.

Please contact our technical support at https://support.exabytes.com.my/Main/frmNewTicket.aspx?InstanceID=9fedfe4b-abba-4457-b8c9-cd83f4c49deb

By: kiatlc

kiatlc — Wed, 29 Jul 2009 17:00:55 +0000

I am looking for a Helpdesk software myself. What are the comparative benefits of new ticket system compared to Kayako?

By: Kent

Kent — Fri, 24 Jul 2009 07:40:00 +0000

having issue login as following:-

ERROR: You do not have enough permissions to access this page. Please login by entering your Email and Password.