Yes, It’s you! Don’t look any further! 

Exabytes is talent scouting for Technical Support Specialist (TSS) and Business Development Executive (BDE)!  

Exabytes Lobby

Exabytes Lobby

Do you possess the power of winning people over with your charming personality and gentle, persuasive skill? Do you consider calculator and sempoa (aka Abakus) as your best of friends? Do you enjoy reading and analyzing sales statistics & graph sheets like bedtime story books? If you do, WE WANT YOU – pick up your computer mouse now and join us as a Business Development Executive (BDE) at Exabytes!

As a BDE at Exabytes, you are also expected to possess a positive mindset, a proactive team player, and have the flair for developing relationships with potential and existing customers via emails and online community involvement, etc.

Exabytes Fun Room

On the other hand, if BDE is not your cup of tea, the position of Technical Support Specialist (TSS) at Exabytes might be just right for you! Do you always secretly feel that you are a talkative person and spend a lot time chit-chatting to your friends? Do you always consider yourself a good listener and messenger and are able to give clear guide when someone lost asks for the correct way? If you do, WE WANT YOU – act now and join our team as a Technical Support Specialist (TSS) at Exabytes!

In this position, you are also expected to be the first line telephone support for customers who guide them by using the necessary tools and software to assist them in resolving their issues. You should also possess sound problem solving skills with linear and logical troubleshooting skills and the ability to troubleshoot all problems in a clear and logical manner. Basic knowledge of PC hardware is expected, and your familiarity with Linux OS, web hosting, domain, cPanel, HELM is greatly appreciated.

Exabytes Pantry

Exabytes Pantry

At Exabytes, your career experience will be fun and rewarding, and your learning experience will be meaningful and fulfilling. As a team player at Exabytes, you will experience the most affable company culture you have ever encountered!

To apply, kindly email your detailed resume with recent photo, indicating the position of interest to jobs@exabytes.com

This July, we are going to feature another department in Exabytes, as well as a special and important person behind it. Unlike the Customer Service Department which we presented to our readers on our blog last month (7 Adorable and Dedicated Angels Behind The Scene), this department only consists of 1 person. Yeah… make no mistake, there is only one person! But that certainly doesn’t make this department any less significant than other departments in Exabytes!

This long haired lass with an accountant look sits on the second floor of our office. Speaking of her nature of work, she is even more behind the scene than our ’7 Dedicated Angels’ in Customer Service Department for she doesn’t interact with any customer at all! Yet, she controls Exabytes’ financial pulse, monitors the company’s spending, and even gives the CEO her opinions and advice on all money related matters! Not only that, every single PO and single cent spent every day has no chance of escaping from her mighty eyes.

Yeah! Introducing our Finance Manager, Miss Siew Hoon. Ever since she joined the company, she has introduced several financial systems and plans which benefited the company greatly.

Siew Hoon, our Finance Manager

Siew Hoon, our Finance Manager is also a frequent visitor and keen shopper of Queensbay Mall, Penang. Ask her the location of any shop in this massive shopping mall and she could tell you in no time as she knows them like the back of her hand. Frequency of visits: 7 times a week! But you could be terribly wrong if you think she is an extravagant shopper, for all she does in the mall was long hour window shopping! It’s never an easy task to convince her to part with her cash. And because of her thriftiness and perfect discipline with money, all of us at Exabytes have trust and faith in her for managing and spending our money wisely.

At work, she is very sensitive to numbers and possesses an analytic mind. She places accountability as the most important attribute in her profession.

Last but not least, (someone has divulged this information to us) despite the sedentary nature of her job and her habit of eating around the clock, she never gets fat. Man! This is already making a lot of us jealous.

Another GOOD NEWS from Exabytes! A DELL Inspiron Mini 10 Notebook worth RM1299 is waiting to be won at our new TRY & WIN CONTEST!!!

Wow! Our prizes are so attractive that some of you must be asking, “Do I need to think hard and come out with a slogan for Exabytes??” ABSOLUTELY NOT!

To win, simply try on Exabytes’ Windows Virtual Server (VPS Windows)! We give you up to 3 months FREE.. Yeah… That’s TRUE! No slogans, no hard thinking, just try on it and you could be walking away with our Grand Prize or a Microsoft Natural™ Wireless Laser Mouse 6000 worth RM299!!!

Try NOW and win before the contest ends!!! Many more irresistible PRIZES await you!!!

2010 marks the 9th year of Exabytes since it was founded back then in 2001 by our CEO Chan Kee Siak. Nine years after the inception, we are still strong and solid as ever, thanks to all the fantastic support given to us by our customers!

Today, Exabytes consists of 52 members of staff and 7 departments. As our loyal customers, have you ever wondered who are behind the scene all these years, giving you various support 24*7 via email and phone?

With much anticipation and surprises, we want to dissect the Exabytes you know in front of you and give you a full introduction as to who and who are behind the scene of Exabytes.

Well, since there are quite a number of departments in the company, this month, allow us to start with…..

There is one special department at Exabytes, in which the staff spend half of their time puffing their noses and eating junk food and other sweet sweet confectionary. And when they are having their daily favorite feast or discussing fashion or beauty or something unrelated to work in the office (luckily outside office hours), no Martians dare to step into their territory as their place exudes too much of feminism vibe which would simply expel a Martian without much effort.

This department consists of 7 fine ladies (or Venusians), and NO single Martian. And in this small tiny version of the planet Venus in our Solar System, lives an ‘iron lady’ who would fight for food, protect her citizens (although there are only 6 citizens on this planet Venus), and step forward if she detects threats or invasions of any kind. Yeah… she is no other than the HEAD of CUSTOMER SERVICE DEPARTMENT, Miss Annie Ong!

Annie Ong, the chief of the Customer Service Department or more precisely known as the Customer Service Manager.

No one on this planet dares to ask her to ‘mind her own business’, as her major duty is to ‘mind everybody’s businesses’ in the Customer Service Department. Her duty as a Customer Service Manager includes overseeing the operation of the whole department, checking if all the tasks assigned to her fellow Venusians are completed on time and bringing food to reward them when overtime work is needed.

Second down the throne is the most senior (bear in mind though that being the most senior doesn’t mean the eldest) one in our Customer Service Department, Miss Tan Chia Ying. A very adventurous lady indeed, she has conquered the great Mount Kota Kinabalu in Sabah and was voted the Employee of the Month just a month ago. However, don’t be misled by her adventurous personality as in her personal life (and sometimes at work), her hobby is to imitate the expressions of various emoticons!

Miss Tan Chia Ying

The next person in Cust, is the one who is indeed feared by many. Introducing Jessica Sim (or more fondly known as Caca Sim), one of the main person in the Billing Department of Cust. Being the most petite Venusian in Cust, her MOTTO of Good Customer Service is always be a good listener to your customers even when they are angry! She is also an extremely responsible person deemed by many.

Jessica Sim

Next is the most caring person in our Customer Service Department, Miss Sharon. According to her fellow colleagues, her flair for paying attention to detail has put many in awe! Tasks assigned to her will always be completed with meticulous attention to detail. Her MOTTO of Good Customer Service is always put yourselves in customers’ shoes, comprehend their feelings and looking at everything from customers’ standpoints.

Miss Sharon

Up next is our ‘Nescafe Queen’ Sau Hun. Being the youngest in the department, she possesses the ‘loudest laughter’ and her laughter is best known for its ability of reaching every corner in the office. According to her colleagues, she is a very efficient and confident person. She believes that in order to give the best services to the customers, one must be very confident in his/her approach.

Our ‘Nescafe Queen’ Sau Hun is second from left

Hooi Meng is no doubt the tallest person in Cust, but we urge you not to be fooled by her innocent and docile look. Another main person in Billing Department, she is best known for making more than 100 phone calls in a day to remind the customers about their payment. According to reliable sources, her appetite is bigger than some of the guys and she is always munching on carbohydrates, and yet, she is the slimmest person in the department or maybe the whole company. Looking docile but rather forceful in her approach, she is best known for her never-give-up attitude at work.

Miss Hooi Meng

Last but not least, is the most junior person in the department, Miss Rachel. Besides her sweet and amiable look, she is an avid singer (likes to sing both during shower and at work). Famous for her ‘laugh before talk’ style in interacting with friends, it is quite tedious talking/listening to her as she would either laugh by herself before telling you something, or laugh before you finish telling her your jokes. Her signature line in conversation goes like this: Hey…. you know…. hehehehe…. let me tell you something…. hehehe…. (luckily this doesn’t happen when she works) Work wise, she is very patient in dealing with customers and she is also a very inquisitive person.

Miss Rachel

There goes the whole Cust Service department, which consists of 7 little angels cum great employees to Exabytes. Although small, this department definitely has what it takes to do a marvelous job, as their solid team work and undivided friendship and cooperation are something which make them one of the strongest teams at Exabytes!

Exabytes, your friendly hosting provider with nine years of hosting experience in servicing local and international clients, is NOW looking for various talents and expertise among our resellers to join us as our accredited partners.

A company which main business is focused on web hosting, we offer services ranging from personal hosting, student hosting, business website hosting, business email hosting, VPS, dedicated server, co-location and other hosting related services (Domain, SSL, EBuzzzz Email Marketing, etc).

As a hosting provider which has more than 30,000 existing clients, we have received numerous enquiries from our customers from time to time regarding the service of web design.

Therefore, we are now actively looking for partnerships with our resellers who offer website design related services to our clients. NOT ONLY THAT, we are also on the lookout for partners who specialize in different fields to become our accredited partners.

We categorize our partners into 4 different categories as below:

• Web Design
• E-solutions
• SEO/SEM
• Online Payment Gateway

Once your application to become our accredited partners is successful, we will display your company logo and a short description of your company on our accredited partner page. Whenever we receive enquiries from clients regarding the service of Web Design, E-solutions, SEO/SEM or Online Payment Gateway, we will recommend them to take a look at our accredited partner page and choose their preferred service provider from there.

Becoming our accredited partners is totally free of charge. You are automatically eligible to apply if you are a reseller of Exabytes and meet the terms and conditions mentioned in our application form.

Apply now to become Exabytes’ accredited partners by clicking on the URL below:

o Accredited Partner for Exabytes Malaysia: http://exabytes.com.my/partners/accredited/

o Accredited Partner for Exabytes Singapore: http://exabytes.sg/partners/accredited/

o Accredited Partner for Exabytes US: http://www.exabytes.com/partners/accredited/

o Accredited Partner for Exabytes India: http://www.exabytes.in/partners/accredited/

Application is closing soon on 15-Jun-2010. ACT FAST and give your business a greater exposure while growing your business together with Exabytes!!!

Exabytes looks forward to a fruitful partnership with you our resellers!

This coming 1 July 2010, Verisign will increase registry fee for Top-Level domain names by 7% for .com and by 10% for .net domain names. This is indeed a shocking news to the Internet world as it might affect everyone including Exabytes. Due to this fee increase, it might also affect us in giving our customers special promotion prices for .com and .net domains.

Previously in 2008, there was a 7% increase in the registry fee of .com domains and 10% in .net domains.  However, Exabytes still continued to provide the same price for these two domain extensions.

Today in 2010, even though Verisign has increased the registry fee again for .com and .net domains for another 7% and 10%, our domain normal price and the renewal fees paid by our existing customers will still NOT be increased.

To all customers, if you own free hosting accounts or free blogs and do not have a domain name, NOW is the right time for you to get one as we are currently having a special promotion for TLDs (Top-Level Domain Names)!!!

For those who already owned a domain, however if you feel the need to get another one or several to start your new websites or online business, I would suggest that you get them now in this month. Also to anyone out there who would like to own their domain names with different extension domain names for example spaxez.com, spaxez.net, spaxes.info; it is HIGH TIME for you to GRAB ONE NOW.

Exabytes would also like to take this opportunity to present a special offer to those who are interested to transfer their domains to Exabytes. GREAT DISCOUNTS and special goodies await you as we are currently running a special DOMAIN TRANSFER PROMOTION!!! Contact our salespersons NOW to find out more!

Check out every Exabytes website, we do have different domain promotions going on for different products and services.  Please ACT FAST AND GRAB ONE NOW before our promotion ends 30 June 2010!

28 May 2010 is a very important day to many Malaysians and buddhists all over the world. It is a day to celebrate, commemorate and honour the birth, enlightenment and achievement of Nirvana of Lord Buddha.

The most auspicious day in the Buddhist calendar, many Buddhist devotees will carry out religious duty and begin celebrations before dawn by gathering in temples throughout the country to release doves, offer prayers, meditate, etc.

Exabytes would like to take this opportunity to wish all Buddhists around the world a Happy Wesak Day!

In this special occasion, we are most honoured to introduce to you once again our “FREE Charity Hosting to 1000 Charity Organizations”!

As we believe helping to promote the web presence of Charity Organizations is tantamount to raising the awareness to the general public towards the need to share and help through these Charity Organizations, our “FREE Charity Hosting to 1000 Charity Organizations” is in line with our effort to encourage and promote easier channelling of donations, sponsorships, help and services to these organizations.

Interested? All you need to do, is send in your application on your organization letter head to Exabytes, and stand a chance to get a free hosting, exclusively from Exabytes!

How to Apply

Applicants will need to download the Application Form here, copy the details in the form and transfer the details to their organization letter head.

Applicants will then need to send in the completed form using their organization letter head and send it to Exabytes by email or fax.

Terms & Conditions

Applicants will need to have a “Hosted by Exabytes” link at their website, which links back to Exabytes website.

Applicants will need to have Exabytes banners on their websites, which links back to Exabytes website.

This sponsorship program does not include Domain Name as its sponsorship item. Applicants will need to pay for the Domain Registration/Renewal/Transfer Fee annually.

Exabytes reserves the rights to approve, decline, make changes, or cancel this promotion without prior notice.

If you do not belong to any charity organization, help us spread the news on this auspicious day to help make a difference to the world and the people in need!

Attention ALL! It’s durian season now, but instead of treating everyone to a delectable durian feast, we are treating YOU with our once-in-a-lifetime ‘Durian Runtuh’ price on .my domains!!!

You are never gonna believe it, .my domains are for sale from just RM10!!! For those of you who are non-Malay readers, ‘durians’ are the ‘King of Fruits’ in many Southeast Asian countries best known for its formidable thorn-covered husk and unique odour craved by many locals, and the word ‘runtuh’ means ‘fall’ as the verb in English.

As Mynic is running a 50% promotion, Exabytes as the top reseller of Mynic is now helping to spread the news with even greater discount. We are selling Mynic domain names below our cost price!!!

This time around, when the durians fall, our prices for .my domains are also falling! Unbelievable? Believe it!

Hurrah!!! It’s the 1st day of May! Have you already planned your vacation in advance? Or do you plan to simply laze at home watching your favourite TV shows while sipping a cup of your favourite coffee?

Whatever your plan is, we all know that Labour Day or May Day is a special day to reward the very hard work of many working people around the world, not forgetting its significance as an international celebration of the social and economic achievements of the labour movement.

Exabytes would like to take this opportunity to wish everybody a Happy Labour Day!

Certainly, it’s high time to reward our very dedicated staff too. Our office will be closed on 1 May (Saturday). Business will resume on 3 May (Monday) and we look forward to serve you again after the holiday weekend!

Meanwhile, our technical team will still be working 24×7 to provide you with round-the-clock technical assistance. Therefore, please do not hesitate to contact us via our HELPDESK should you encounter any technical difficulty.

“Innovation is not limited to products. You may have a commoditized product, but you can have innovation in terms of marketing, packaging and customer experience.” Chan Kee Siak, CEO of Exabytes was quoted as saying when he was interviewed by TheEdge, one of the most notable business magazines in Malaysia a couple of months ago.

Started as a part-time reseller named hostkaki.com, the then 19-year-old Chan was a student of Business Information Systems at the Penang branch of Tunku Abdul Rahman College. Juggling a part-time business with studies was tough, especially the time when the business of hostkaki.com began to take off. “At first I skipped lectures and later on, I skipped tutorials. In the end, I even had to skip exams due to the overwhelming response from my clients.”

The decision he had to make was clear: either quit the business or quit his studies. He decided to quit his studies after one year. “I decided to give myself one year to fully concentrate on the business. I managed to convince my parents that if the business failed, I would go back to college.”

Ever since Exabytes became a web-hosting provider from a hosting reseller, the company has been self-funded from its operations. “We managed to break even in the first year of business,” said Chan, attributing his success to plenty of hard work and perseverance.

According to him, there is nothing special about web-hosting and there are many web-hosting providers locally and around the world. “What’s different is marketing and packaging of the product, as well as the way clients are treated. We don’t have salespeople who do door-to-door sales; we don’t meet our customers at their office. All sales are done over the Internet. And this has helped us reduce cost and enable us to pass the saving back to our customers.”

Indeed, Exabytes prides itself on its customer service and support. While most web-hosting providers have more salespeople than support personnel, 3 out of 5 Exabytes employees are in customer service and support team, which provides round-the-clock technical assistance through Helpdesk.

Talking about the quality of the product, Chan stressed that the reliability of Exabytes’ servers is something that cannot be compromised. While the industry’s server average uptime is 99.5%, average uptime for websites hosted by Exabytes is 99.9%. “We are very careful in selecting our suppliers, such as server hardware suppliers and Internet bandwidth suppliers. We also have a team of dedicated server engineers who understand servers and customers’ needs,” says Chan.

Exabytes, which obtained MSC status in 2005, also runs regular preventive maintenance and maintain backups to ensure a high level of server availability. Almost half its hard drive storage capacity is used for the backups.

In 2009, Exabytes was ranked No 370 in the Deloitte Technology Fast500 Asia Pacific Ranking. “Our growth is due to our strong customer base of 32,000, many of whom are SMEs. Our clients in Malaysia include Bonia, Carlsberg, Celebrity Fitness and Lim Kok Wing University. Read more.

Currently having 9000 international clients, Exabytes plans to acquire more overseas clients this year, while increasing its market share in Malaysia. “Our goal is that every business in Malaysia should own a website,” said the visionary CEO/founder of Exabytes.