Yes, It’s you! Don’t look any further! 

Exabytes is talent scouting for Technical Support Specialist (TSS) and Business Development Executive (BDE)!  

Exabytes Lobby

Exabytes Lobby

Do you possess the power of winning people over with your charming personality and gentle, persuasive skill? Do you consider calculator and sempoa (aka Abakus) as your best of friends? Do you enjoy reading and analyzing sales statistics & graph sheets like bedtime story books? If you do, WE WANT YOU – pick up your computer mouse now and join us as a Business Development Executive (BDE) at Exabytes!

As a BDE at Exabytes, you are also expected to possess a positive mindset, a proactive team player, and have the flair for developing relationships with potential and existing customers via emails and online community involvement, etc.

Exabytes Fun Room

On the other hand, if BDE is not your cup of tea, the position of Technical Support Specialist (TSS) at Exabytes might be just right for you! Do you always secretly feel that you are a talkative person and spend a lot time chit-chatting to your friends? Do you always consider yourself a good listener and messenger and are able to give clear guide when someone lost asks for the correct way? If you do, WE WANT YOU – act now and join our team as a Technical Support Specialist (TSS) at Exabytes!

In this position, you are also expected to be the first line telephone support for customers who guide them by using the necessary tools and software to assist them in resolving their issues. You should also possess sound problem solving skills with linear and logical troubleshooting skills and the ability to troubleshoot all problems in a clear and logical manner. Basic knowledge of PC hardware is expected, and your familiarity with Linux OS, web hosting, domain, cPanel, HELM is greatly appreciated.

Exabytes Pantry

Exabytes Pantry

At Exabytes, your career experience will be fun and rewarding, and your learning experience will be meaningful and fulfilling. As a team player at Exabytes, you will experience the most affable company culture you have ever encountered!

To apply, kindly email your detailed resume with recent photo, indicating the position of interest to jobs@exabytes.com

Job Opportunities Jobs View Comments popoyan

The time has come and we are very excited to announce our EOTM for the month of June! This month’s EOTM is special to us and probably to a lot of Exabytes’ clients as he is the person who you see every time you click on the link to send us a helpdesk ticket. You will also see his face elsewhere such as on our VPS (Windows Private Server) web page and Business Web Hosting page, etc. In fact, his face is EVERYWHERE! According to the management, he was picked because of his extremely pleasant, helpful and approachable look. Believe it or not, this guy is also one of the most affable guys I’ve ever met in all my encounters. No matter he is free or super busy at work, he is always smiling to me whenever we meet.

However, this month, he is voted our EOTM not because of his look, not only because of his amiable smile, but more importantly, his great contribution and selfless dedication to the company recently.

Let’s put our hands together for the friendly face you always see in our side banner ‘Live Chat with Sales and Tech’, our technical engineer, MR Gaveen Khor!

Reasons he is voted our EOTM for June:

• Taking ownership of various issues and putting extra efforts during on and off duty hours to satisfy clients’ needs and resolve their issues to prevent service cancellation. His efforts have increased the confidence level of many Exabytes’ clients in our services.
• Always taking the initiative to follow up pending issues and complaints from time to time and make sure they are all resolved.
• Taking full responsibility on the assigned tasks to resolve them on time, as well as handling well on researching, testing, and implementing new features of products.

By the way, Gaveen is also an avid filmmaker of short comedy-clips. He was among the last 10 finalists of ‘Cadbury Chocettes Small Doses of Happiness Championship’ last year and many other funny and humorous short-clip making competitions. Best known for his ‘mou lei tao’ humor (Stephen Chow’s type of humor) in the office, he has never failed in making a lot of us laugh in the office.

Right on…! Gaveen

Employee of the Month EOTM View Comments popoyan

This July, we are going to feature another department in Exabytes, as well as a special and important person behind it. Unlike the Customer Service Department which we presented to our readers on our blog last month (7 Adorable and Dedicated Angels Behind The Scene), this department only consists of 1 person. Yeah… make no mistake, there is only one person! But that certainly doesn’t make this department any less significant than other departments in Exabytes!

This long haired lass with an accountant look sits on the second floor of our office. Speaking of her nature of work, she is even more behind the scene than our ’7 Dedicated Angels’ in Customer Service Department for she doesn’t interact with any customer at all! Yet, she controls Exabytes’ financial pulse, monitors the company’s spending, and even gives the CEO her opinions and advice on all money related matters! Not only that, every single PO and single cent spent every day has no chance of escaping from her mighty eyes.

Yeah! Introducing our Finance Manager, Miss Siew Hoon. Ever since she joined the company, she has introduced several financial systems and plans which benefited the company greatly.

Siew Hoon, our Finance Manager

Siew Hoon, our Finance Manager is also a frequent visitor and keen shopper of Queensbay Mall, Penang. Ask her the location of any shop in this massive shopping mall and she could tell you in no time as she knows them like the back of her hand. Frequency of visits: 7 times a week! But you could be terribly wrong if you think she is an extravagant shopper, for all she does in the mall was long hour window shopping! It’s never an easy task to convince her to part with her cash. And because of her thriftiness and perfect discipline with money, all of us at Exabytes have trust and faith in her for managing and spending our money wisely.

At work, she is very sensitive to numbers and possesses an analytic mind. She places accountability as the most important attribute in her profession.

Last but not least, (someone has divulged this information to us) despite the sedentary nature of her job and her habit of eating around the clock, she never gets fat. Man! This is already making a lot of us jealous.

Announcement View Comments popoyan

Another GOOD NEWS from Exabytes! A DELL Inspiron Mini 10 Notebook worth RM1299 is waiting to be won at our new TRY & WIN CONTEST!!!

Wow! Our prizes are so attractive that some of you must be asking, “Do I need to think hard and come out with a slogan for Exabytes??” ABSOLUTELY NOT!

To win, simply try on Exabytes’ Windows Virtual Server (VPS Windows)! We give you up to 3 months FREE.. Yeah… That’s TRUE! No slogans, no hard thinking, just try on it and you could be walking away with our Grand Prize or a Microsoft Natural™ Wireless Laser Mouse 6000 worth RM299!!!

Try NOW and win before the contest ends!!! Many more irresistible PRIZES await you!!!

Announcement Dell Mini Notebook, Windows VPS View Comments popoyan

2010 marks the 9th year of Exabytes since it was founded back then in 2001 by our CEO Chan Kee Siak. Nine years after the inception, we are still strong and solid as ever, thanks to all the fantastic support given to us by our customers!

Today, Exabytes consists of 52 members of staff and 7 departments. As our loyal customers, have you ever wondered who are behind the scene all these years, giving you various support 24*7 via email and phone?

With much anticipation and surprises, we want to dissect the Exabytes you know in front of you and give you a full introduction as to who and who are behind the scene of Exabytes.

Well, since there are quite a number of departments in the company, this month, allow us to start with…..

There is one special department at Exabytes, in which the staff spend half of their time puffing their noses and eating junk food and other sweet sweet confectionary. And when they are having their daily favorite feast or discussing fashion or beauty or something unrelated to work in the office (luckily outside office hours), no Martians dare to step into their territory as their place exudes too much of feminism vibe which would simply expel a Martian without much effort.

This department consists of 7 fine ladies (or Venusians), and NO single Martian. And in this small tiny version of the planet Venus in our Solar System, lives an ‘iron lady’ who would fight for food, protect her citizens (although there are only 6 citizens on this planet Venus), and step forward if she detects threats or invasions of any kind. Yeah… she is no other than the HEAD of CUSTOMER SERVICE DEPARTMENT, Miss Annie Ong!

Annie Ong, the chief of the Customer Service Department or more precisely known as the Customer Service Manager.

No one on this planet dares to ask her to ‘mind her own business’, as her major duty is to ‘mind everybody’s businesses’ in the Customer Service Department. Her duty as a Customer Service Manager includes overseeing the operation of the whole department, checking if all the tasks assigned to her fellow Venusians are completed on time and bringing food to reward them when overtime work is needed.

Read more…

Announcement View Comments Chan - Exabytes

Exabytes, your friendly hosting provider with nine years of hosting experience in servicing local and international clients, is NOW looking for various talents and expertise among our resellers to join us as our accredited partners.

A company which main business is focused on web hosting, we offer services ranging from personal hosting, student hosting, business website hosting, business email hosting, VPS, dedicated server, co-location and other hosting related services (Domain, SSL, EBuzzzz Email Marketing, etc).

As a hosting provider which has more than 30,000 existing clients, we have received numerous enquiries from our customers from time to time regarding the service of web design.

Therefore, we are now actively looking for partnerships with our resellers who offer website design related services to our clients. NOT ONLY THAT, we are also on the lookout for partners who specialize in different fields to become our accredited partners.

We categorize our partners into 4 different categories as below:

• Web Design
• E-solutions
• SEO/SEM
• Online Payment Gateway

Once your application to become our accredited partners is successful, we will display your company logo and a short description of your company on our accredited partner page. Whenever we receive enquiries from clients regarding the service of Web Design, E-solutions, SEO/SEM or Online Payment Gateway, we will recommend them to take a look at our accredited partner page and choose their preferred service provider from there.

Becoming our accredited partners is totally free of charge. You are automatically eligible to apply if you are a reseller of Exabytes and meet the terms and conditions mentioned in our application form.

Apply now to become Exabytes’ accredited partners by clicking on the URL below:

o Accredited Partner for Exabytes Malaysia: http://exabytes.com.my/partners/accredited/

o Accredited Partner for Exabytes Singapore: http://exabytes.sg/partners/accredited/

o Accredited Partner for Exabytes US: http://www.exabytes.com/partners/accredited/

o Accredited Partner for Exabytes India: http://www.exabytes.in/partners/accredited/

Application is closing soon on 15-Jun-2010. ACT FAST and give your business a greater exposure while growing your business together with Exabytes!!!

Exabytes looks forward to a fruitful partnership with you our resellers!

Announcement View Comments Chan - Exabytes

CEO of Exabytes, Chan Kee Siak or more warmly known as ‘Ah Chan’ by his fellow colleagues and friends, has recently appeared in one of the most renowned local newspapers, Malaysia SME to talk about his dreams and how he started off as a 19-year-old enterprising lad from Penang and a college dropout from Tunku Abdul Rahman College.

With the current Exabytes serving more than 32,000 clients from both Malaysia and overseas and generating RM8.5 million revenue yearly, Chan has more to tell than all these commendable numbers.

It all started off back then when he was just a helper at his father’s Koay Teow T’ng stall in Penang. When he was young, he didn’t have the slightest idea that he would be a businessman one day. “During my younger days, I never thought of being a businessman or having my own business. It just came rather naturally with each step I took along the way. Maybe because from young I had helped out at the stall, I was exposed to handling money and communicating with customers.” Chan was quoted as saying.

His first year at college was not a ‘honeymoon year’ as deemed by many. Instead of enjoying his first college year, Chan sold and repaired computers while dabbling in website design. He soon realized the difficulty in finding reliable and specialized web hosting service providers in Malaysia.

At merely 19, he knew that he had to seize the opportunity before someone else saw it. Chan’s very first office was his bedroom, but it didn’t take long for him to turn his bedroom operation business to the largest hosting provider in Malaysia before went on to receive MSC status in 2005.

Recalling his tough old days, Chan couldn’t help but remembering all the uncertainties and dilemmas he felt back in college. “At first I skipped lectures and later on, I skipped tutorials. In the end, I even had to skip exams due to the overwhelming response from my clients.”

The decision he had to make was clear: either quit the business or quit his studies. He decided to quit his studies after one year. “I decided to give myself one year to fully concentrate on the business. I managed to convince my parents that if the business failed, I would go back to college.”

Today, with average business growth of over 20% annually, Exabytes has 55 staff members in Penang and KL offices and servers located in both Denver, Colorado USA and Cybercity in Malaysia.

Chan’s next challenge is to lead the company to become a globally managed one with more consideration for better working procedures and proper financial management.

For now, Exabytes is not looking at other forms of IT businesses as they intend to focus primarily on web hosting. However, while the team are kept busy updating themselves with the latest tools and technology pertaining to web hosting, they are exploring various applications that could add value to their customer hosting plans, including Online HR Management Systems for SMEs who want a cost effective way to handle their payroll and basic HR operations, as well as the recently developed Online Marathon Management System for the Penang Bridge Marathon.

To the soft-spoken yet highly ambitious Chan, his dream is to make EXABYTES a multinational IT conglomerate one day.

You could download the PDF format of the interview here.

Insight @ Exabytes! View Comments adeline

This coming 1 July 2010, Verisign will increase registry fee for Top-Level domain names by 7% for .com and by 10% for .net domain names. This is indeed a shocking news to the Internet world as it might affect everyone including Exabytes. Due to this fee increase, it might also affect us in giving our customers special promotion prices for .com and .net domains.

Previously in 2008, there was a 7% increase in the registry fee of .com domains and 10% in .net domains.  However, Exabytes still continued to provide the same price for these two domain extensions.

Today in 2010, even though Verisign has increased the registry fee again for .com and .net domains for another 7% and 10%, our domain normal price and the renewal fees paid by our existing customers will still NOT be increased.

To all customers, if you own free hosting accounts or free blogs and do not have a domain name, NOW is the right time for you to get one as we are currently having a special promotion for TLDs (Top-Level Domain Names)!!!

For those who already owned a domain, however if you feel the need to get another one or several to start your new websites or online business, I would suggest that you get them now in this month. Also to anyone out there who would like to own their domain names with different extension domain names for example spaxez.com, spaxez.net, spaxes.info; it is HIGH TIME for you to GRAB ONE NOW.

Exabytes would also like to take this opportunity to present a special offer to those who are interested to transfer their domains to Exabytes. GREAT DISCOUNTS and special goodies await you as we are currently running a special DOMAIN TRANSFER PROMOTION!!! Contact our salespersons NOW to find out more!

Check out every Exabytes website, we do have different domain promotions going on for different products and services.  Please ACT FAST AND GRAB ONE NOW before our promotion ends 30 June 2010!

Announcement View Comments adeline

Lately, there is one little angel in the office who flies from here to there to work extra hard to compensate for the work left by her fellow colleagues who are on leave or absent for some reason. She wouldn’t mind lending an extra hand, although it means working longer hours and staying in the office after everyone has left.

This walking angel in our office is extroverted, cheerful and highly sociable. An optimistic person, her bubbly and easy-to-make-friends personality has always filled up the office with laughter. Downright extroverted, she enjoys adventurous and extremely demanding outdoor activities even some guys might shrink from.

Speaking of this, does anyone know that she has conquered the great Mount Kinabalu in Sabah? Just like how she approaches all her favourite exciting outdoor activities, she is greatly independent when it concerns work. Not only that, she handles all the incoming complaints with professional grace and whenever she is asked to help, she always assists her team members wholeheartedly.

So who is this special lady and why are we describing her in such a great length here?

Well, well, well… As a company which truly appreciates and values hard work, responsibility and intense dedication, this lady is definitely worth mentioning! And because of all that wonderful attributes and selfless hard work she puts in, she is officially voted as our EOTM for May 2010!!!

Announcing our EOTM for May 2010, Miss Tan Chia Ying!!!

Reasons she was voted as our EOTM for May 2010:

• Handles the whole Customer Service Department when her fellow colleagues Sharon and Sau Hun were on leave
• Works independently
• Handles complaints and assist team members well
• Friendly and helpful
• Works overtime

Congratulations Chia Ying! We are proud of you not only because you have conquered Mount Kinabalu (which a lot of us haven’t got the chance/guts to do it yet), but also your self-sacrificing spirit at work!

Employee of the Month EOTM View Comments popoyan

28 May 2010 is a very important day to many Malaysians and buddhists all over the world. It is a day to celebrate, commemorate and honour the birth, enlightenment and achievement of Nirvana of Lord Buddha.

The most auspicious day in the Buddhist calendar, many Buddhist devotees will carry out religious duty and begin celebrations before dawn by gathering in temples throughout the country to release doves, offer prayers, meditate, etc.

Exabytes would like to take this opportunity to wish all Buddhists around the world a Happy Wesak Day!

In this special occasion, we are most honoured to introduce to you once again our “FREE Charity Hosting to 1000 Charity Organizations”!

As we believe helping to promote the web presence of Charity Organizations is tantamount to raising the awareness to the general public towards the need to share and help through these Charity Organizations, our “FREE Charity Hosting to 1000 Charity Organizations” is in line with our effort to encourage and promote easier channelling of donations, sponsorships, help and services to these organizations.

Interested? All you need to do, is send in your application on your organization letter head to Exabytes, and stand a chance to get a free hosting, exclusively from Exabytes!

How to Apply

Applicants will need to download the Application Form here, copy the details in the form and transfer the details to their organization letter head.

Applicants will then need to send in the completed form using their organization letter head and send it to Exabytes by email or fax.

Terms & Conditions

Applicants will need to have a “Hosted by Exabytes” link at their website, which links back to Exabytes website.

Applicants will need to have Exabytes banners on their websites, which links back to Exabytes website.

This sponsorship program does not include Domain Name as its sponsorship item. Applicants will need to pay for the Domain Registration/Renewal/Transfer Fee annually.

Exabytes reserves the rights to approve, decline, make changes, or cancel this promotion without prior notice.

If you do not belong to any charity organization, help us spread the news on this auspicious day to help make a difference to the world and the people in need!

Announcement, Community Events Charity Hosting, Happy Wesak Day, Public Holiday Malaysia, Wesak Day View Comments Chan - Exabytes